Transport and travel

Rail and bus assistance, taxis, Blue Badge, air travel and concessions.

Sample content. This summarises official sources listed below. It is information, not legal advice.

Key points

You can request assistance from rail operators, and Passenger Assist can be booked in advance or on the day.
If a station is not accessible, the operator must provide alternative accessible transport at no extra cost.
Taxi and private hire drivers must not refuse a wheelchair user or an assistance dog owner, or charge extra, unless they hold an exemption certificate.
Bus drivers must require a non-wheelchair user to move from the wheelchair space where it is reasonable to do so.
Blue Badges are issued by councils and can include people with non-visible disabilities.
A worked example: if a bus driver refuses to ask a non-wheelchair user to move from the wheelchair space, note the vehicle number, time and route, then complain to the operator and, if unresolved, to the relevant transport ombudsman or regulator.
Ferry and coastal transport operators have similar duties to make reasonable adjustments, though rules can vary by operator.

Note the vehicle or licence number if you are refused, and complain to the licensing council.
Complain to the operator first, then escalate to the Rail Ombudsman or Bus Users UK.
Apply for a Disabled Persons Railcard or local concessionary pass.
Tell airlines about assistance needs, usually at least 48 hours before you fly.