Disability Information UKPlain-language information, rights and support

Healthcare

Accessible information, adjustments in NHS services, consent and advocacy.

Sample content. This summarises official sources listed below. It is information, not legal advice.

Jurisdiction
UK-wide
Date last checked
19 July 2026
Date last updated
2 June 2026
Next review due
2 December 2026
Version
1.1

Key points

  • NHS services must make reasonable adjustments, such as longer appointments, ground-floor rooms or quieter waiting areas.
  • In England, the Accessible Information Standard requires services to identify, record, flag, share and meet your communication needs.
  • You have a right to be involved in decisions about your care, and to an interpreter where needed.
  • Adults with a learning disability or autism can ask about annual health checks where these are offered locally.
  • The Mental Capacity Act 2005 assumes you have capacity unless it is shown otherwise, and decisions made for you must be in your best interests.
  • A worked example: if you are autistic and bright lights or noise in a waiting room cause distress, you can ask for a quieter space, a specific appointment time, or to wait outside until called.
  • See the advocacy and mental capacity topic for more on supported decision-making and best interests decisions.

What you can do

  • Ask your GP practice to add a reasonable adjustment flag to your record.
  • Ask for information in your preferred format, in writing if possible.
  • Use PALS (England) or the equivalent service to raise concerns informally.
  • Ask about independent advocacy if you need help being heard.

Sources