Community transport schemes
Dial-a-ride, volunteer car schemes, group minibus hire and door-through-door transport for people who cannot use ordinary public transport.
Applies to: UK-wide. Last reviewed 1 August 2026. This is information, not legal advice; rules can differ by council and operator.
What community transport is
Community transport is run by charities, community groups and some councils for people who cannot easily use buses or trains. It usually costs about the same as a bus fare, and vehicles are often wheelchair accessible with tail lifts or ramps.
Common types
- Dial-a-ride: pre-booked door-to-door minibus journeys for members in a defined area.
- Volunteer car schemes: a volunteer driver takes you to appointments in their own car, usually for a mileage-based fare.
- Group transport: minibuses hired by community groups, often with a driver.
- Hospital transport schemes: separate from NHS Patient Transport Services, which has its own medical eligibility criteria.
How to find and join a scheme
- Ask your council's adult social care or transport team which schemes cover your area.
- The Community Transport Association has a directory of member organisations across the UK.
- Most schemes require you to register as a member first, which can take a couple of weeks.
- Ask about the booking notice needed, how far the scheme will travel, and whether a companion can come.
Official sources and where to apply
Find providers
Search the accessible transport directory for community transport schemes and other services in your area.
Other transport guides
Rail Passenger Assist
Free assistance at stations and on trains across Great Britain and Northern Ireland, including help boarding, ramps, and someone to meet you.
Accessible buses and coaches
Your rights on local buses and long-distance coaches, wheelchair spaces, priority seating, audio-visual announcements and free travel passes.
Airport and airline assistance
Free special assistance at UK airports, how to book it, and how wheelchairs and mobility equipment are handled.
Ferries and water transport
Assistance on ferries to the islands, Northern Ireland and Europe, including notice periods and what to check about the vessel and terminal.