Birmingham New Street Passenger Assist Point (demonstration record)
Invented example of a staffed station assistance point, used to show how a rail Passenger Assist record is structured within the directory.
Status: Unverified demonstration record. Last reviewed 1 July 2026.
This is a demonstration record showing how an accessible transport entry is structured. It does not describe a real operator, and the contact details shown must not be used.
Where it operates
- Type of transport
- Rail
- Nation
- England
- Area served
- Birmingham and the West Midlands
- Licensing or funding authority
- West Midlands Combined Authority
- Postcode areas
- B
- Operating hours
- 5am to midnight, every day
- Advance booking
- Book up to 2 hours before travel; earlier booking recommended for complex journeys.
Accessibility, as stated
"Not stated" means the operator has not published this information. Please ask them directly, and always confirm measurements against your own wheelchair or scooter.
- Wheelchair accessible vehicle available
- Not stated — ask when you book
- Ramp
- Yes, stated by the operator
- Powered lift
- Yes, stated by the operator
- Passenger can stay in their wheelchair
- Yes, stated by the operator
- Suitable for powered wheelchairs
- Yes, stated by the operator
- Bariatric capability
- Not stated — ask when you book
- Carries mobility scooters
- Yes, stated by the operator
- Assistance dogs carried
- Yes, stated by the operator
- Companion or carer can travel
- Yes, stated by the operator
- Boarding ramps carried by station staff on every platform.
- Induction loop available at the ticket office and help point.
Booking and payment
Booking methods
- Phone
- App
- Online booking form
- Text message (SMS)
Payment methods
- Free service
Contact details
- Phone: 0121 000 0000
- Website: https://example.org/birmingham-passenger-assist
Before you book, it is worth working through our questions to ask before booking. Spotted something wrong or out of date? Tell us and we will check it.