Customer Service Advisor
Cardiff Bay Housing Association (demonstration record)
Demonstration record. This is not a live vacancy. It is a structured example used to demonstrate accessible job search and information design. You cannot apply to this listing.
- Sector
- Housing
- Nation / region
- Wales — Cardiff
- Work style
- hybrid
- Hours
- flexible
- Salary
- £24,000–£26,500 a year
- Disability Confident level
- Disability Confident Leader (level 3)
- Posted
- 15 August 2026
- Closing date
- 1 November 2026
About the role
Answer tenant enquiries by phone, email and web chat, and log repair requests.
Responsibilities
- Handle inbound enquiries
- Log repairs on the housing system
- Signpost to support services
Essential criteria
- Clear telephone manner
- Basic IT skills
- Empathy when dealing with vulnerable tenants
Accessible recruitment
- Guaranteed interview scheme
- Interview panel briefed on disability etiquette
- Welsh and English application accepted
Flexible working
- 2 days in the office, 3 days at home
- Flexible daily start time between 8am and 10am
Adjustments offered
- Noise-cancelling headsets
- Home working equipment provided
- Text relay calls supported
If you would need a different adjustment, you could use our adjustment request builder to help write a request, or read more about reasonable adjustments at work.
How to apply
Demonstration listing only.
Demonstration contact: recruitment@example-cbha.org.uk (demonstration contact, not monitored)